The Internet of Things is already transforming the way public services interact with their citizens, but what does the future hold for IoT and the public sector?
The Internet of Things (IoT) has become a beacon of digital transformation for many organisations across industries. The disruptive technology allows businesses to stay connected with their customers to provide the ultimate customer experience. For example, based on the insights it can reveal, organisations can uncover unique, innovative ways to comprehend and influence customer activity including behaviour and buying trends. With that, they have the ability to transform the way consumers’ access information while providing businesses with valuable data which can help increase economic benefits.
Leveraging IoT for initiatives such as predictive maintenance and resource management alone has the potential economic impact of $4 trillion to $11 trillion by 2025.
Seeing the impact IoT is generating across these and many more industries, citizens expect government agencies and public services to also reap its benefits. So how can the public sector make the most of this technology?
According to IDC, worldwide IoT spending will rise to $1.4 trillion by 2021 and still has a trajectory to increase even further in the future, with the public sector being no exception to the rule. IoT has already become a major player in transforming the public sector, including new projects to keep citizens connected at all times and continuously transforming cities to keep up with the fast pace of the digital age.
How IoT is disrupting UK cities
In recent years, making UK cities ‘smarter’ has been high on the agenda for the public sector. In March 2015, it was announced the government has pledged to invest £40 million in IoT with the intention of making the UK an international leader in innovative technologies. Since then the government initiated new plans utilising IoT in order to develop smart cities for their citizens.
A number of cities in the UK have made strides in their smart city journey. For example, London has been a leader in implementing urban innovations for its citizens. With initiatives including:
• NHS Testbed – THIUM for Dementia
This project is pioneering IoT for dementia patients in order to significantly improve support for them and their carers. The testbed is ran by Surrey and Borders Partnership NHS Foundation Trust and funded by the Department of Health. This entails using connected devices that allow clinicians to monitor their patient’s safety and wellbeing while they’re at home. These real-time devices will alert clinicians if they identify a problem.